When the iPhone X (our review) was unveiled in late 2017, it brought a few major new features to Apple’s smartphone portfolio. Regrettably, it also revealed a few additional flaws that were unique to the redesign.
Fortunately, most of these have workarounds and fixes. Some will be dependent on the iOS version you’re using, while others will necessitate workarounds or Apple action. So let’s look at some of the problems, design faults, and issues that iPhone X owners may have, and see if we can fix them. Before taking your iPhone for repair works such as iPhone X screen repair, battery replacement, or sim card problems, try the given fixes first.
Problems with iPhone X and Common Fixes
Facial Recognition Doesn’t Work
The TrueDepth camera and Face ID are probably the most prevalent complaints about the iPhone X. Face ID, like Touch ID on previous devices, doesn’t always operate correctly.
Wipe the “notch” of your iPhone X on a regular basis to avoid problems (an important part of iPhone cleaning). In that small space, there is a slew of sensors, cameras, and projectors, all of which must be able to see you well in order to function.
Scanning your face in a well-lit area is the second step. Scanning in low light is less precise than scanning in bright light. If your appearance has changed drastically or you’re having trouble with Face ID, go to Settings > Face ID & Passcode and select Reset Face ID. You may then reinstall it.
When Face ID fails and asks for a passcode, it tries to learn and adapt to your appearance in order to avoid the problem from recurring. However, if someone else uses your passcode to unlock your phone, it may cause undesired modifications to your Face ID profile. We don’t know exactly how Face ID works, however, periodically refreshing your profile may help.
Face ID has been reported to not operate at all by certain users. Apple has acknowledged the problem and is replacing the camera units (both front and rear-facing) on affected devices. Some consumers’ devices have been completely replaced.
If you’re having trouble using Face ID, contact Apple mobile repair centre to set up a retail store appointment or a mail-in return. And, if you’re wondering whether Face ID is safe to use in the first place, you should first understand how it works.
Color Shift, Screen Burn, and Green Lines on the Screen
The iPhone X features the first-ever OLED display in an iPhone. Despite the fact that Apple has previously employed OLED screens in the Apple Watch and MacBook Pro Touch Bar, the iPhone X represents a significant advancement in iPhone screen technology. Unfortunately, it is not without flaws.
When adjusting the display, several users (including myself) have noted a tiny shift in colour tone.
Another OLED “expected behaviour” stated on Apple’s website is screen burn. As the name implies, this refers to a persistent image that remains on the screen even after it has been removed. To avoid screen burn, Apple offers the following advice:
- Under Settings > General > Accessibility > Display Accommodations, make sure Auto-Brightness is turned on.
- Under Settings > Display & Brightness > Auto Lock, select a 30 or 60 second Auto Lock time.
- Avoid displaying static images for long periods of time, especially at full brightness. If necessary, use Control Center to manually adjust the brightness of your device.
- So before you take your iPhone x to any mobile repair shop for getting it tested for the above problem, try the above fix.
The fourth display issue concerns the appearance of vertical green lines on the screen over time. This is unusual, and Apple has begun replacing impacted machines when the problem arises. This appears to be a problem with early iPhone X units. The solution is to request a replacement from Apple.
Delay Issues with Phone Calls and Touch Screens
Earlier versions of iOS 11 had two (unrelated but similar) bugs. The first was a problem with calls: the screen would light up and play your ringtone, but the answer/decline call prompt would never display.
The other issue, on the other hand, primarily afflicted users in cold climates. When the temperature of the iPhone X dropped suddenly, the touchscreen became unresponsive.
Both of these issues were resolved by a software update from Apple, so make sure you’re running the most recent version of iOS by going to Settings > General > Software Update. If you have any more problems after updating, it’s time to contact Apple.
Another problem with touch screens is “ghost touch,” which occurs when your iPhone executes activities on its own. A few ghost touch patches are available to help with this issue.
You may experience issues with text message delivery regardless of your iPhone model. If your iPhone won’t send texts, there are a few simple fixes you may try.
Although performance difficulties aren’t unique to the iPhone X, they do necessitate a solution tailored to the device. If your device is unresponsive due to a crash, press and hold the volume up and down buttons until you see the Apple logo, then press & hold the side button till you see the Apple logo.
If you’re new to the iPhone X, this is only one of the new shortcuts you will have to get used to. We have a remedy for the white screen of death on your iPhone X.